FAQsget in touch with us
1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders typically process within 3-5 days (Monday-Friday) and transit time depends on your country.
2. HOW DO I TRACK MY ORDER?
We’ve actually made this super simple! You can click here to see the status of your order.
3. HOW DO I RETURN SOMETHING?
colorfulelves is happy to accept returns on all merchandise within 7 days of receipt. We also accept exchange within 7 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, My Shopify cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.
4. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from colorfulelves. Coupon code cannot be used for orders already placed.
5. HOW DO I OPT OUT OF EMAILS?
Why would you want to? Our colorfulelves fans receive all kinds of perks and special gifts. But if you must, just click the ‘Unsubscribe’ link at the bottom of any email.